DUNHUANG CHARM · CUSTOMER CARE
Shipping & Delivery
From Dunhuang's timeless beauty to your doorstep.
No minimum purchase · Eligible shipping destinations
A Thoughtful Journey, From Us to You
Every piece is carefully prepared before beginning its journey. Explore our shipping information below to shop with confidence.
Free standard shipping on every order to supported destinations.
Normally 2–5 business days after payment confirmation.
Tracking details are emailed when available after dispatch.
Estimated Standard Delivery Times
The following estimates are proposed reference ranges for international shipping. They have not yet been verified against Dunhuang Charm's actual carrier performance and must be confirmed before publication.
| Country / Region | Estimated Transit Time |
|---|---|
| United States | 8–14 Business Days |
| Canada | 8–14 Business Days |
| Australia | 8–15 Business Days |
| United Kingdom | 7–12 Business Days |
| Mexico | 10–16 Business Days |
| Germany | 7–12 Business Days |
| Italy | 7–12 Business Days |
| Singapore | 8–14 Business Days |
| France | 7–12 Business Days |
| Spain | 7–12 Business Days |
| Netherlands | 7–12 Business Days |
| Japan | 8–14 Business Days |
| South Korea | 8–14 Business Days |
| Bangladesh, Israel, and Romania | 10–20 Business Days |
| Selected Remote Destinations | 15–30 Business Days |
Transit time begins after dispatch and excludes the additional 2–5 business days for processing. Actual delivery may vary due to customs, holidays, weather, and carrier conditions.
Shipping Methods & Fees
Standard Shipping: Complimentary on all orders to supported destinations, with no minimum spend or discount code.
Expedited Shipping: May be offered for selected destinations at an additional cost. Available options are displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Tracking updates may take time to appear after the carrier accepts the package.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or handling charges. Any applicable charges and the party responsible for paying them depend on the shipping arrangement and information provided at checkout. Complimentary shipping does not necessarily include import charges.
Delays, Addresses & Delivery Issues
Delivery may be affected by customs processing, peak periods, weather, or carrier disruptions. Please check your delivery address before placing an order. If you need to correct an address, contact us promptly; changes after dispatch may not be possible.
If your parcel appears lost, arrives damaged, or contains an incorrect item, please email us with your order number and relevant details so we can investigate and offer an appropriate resolution.
We're Here to Help
Questions about shipping or your order? Our customer care team is happy to assist.
sales@dhcharm.comEvery Piece Carries the Spirit of Dunhuang. Every Detail Reflects Timeless Elegance.