Payment Methods

Accepted Payment Methods

The payment options available for your purchase are displayed during the secure checkout process. Available methods may vary depending on your country or region, device, currency, and the payment providers currently supported by our store. Please choose an option shown at checkout; a payment method not displayed there may not be available for your order.

Secure Checkout

Dunhuang Charm uses Shopify checkout and enabled payment providers to process transactions. Payment information is handled through the applicable secure payment process. We will never ask you to email us your complete card number, security code, or banking password. For your protection, complete payment only through our official website at dhcharm.com.

Currencies & Exchange Rates

Our store's base currency is US dollars (USD). Depending on your location and store settings, prices may be displayed in another currency. The final currency and amount payable are shown at checkout before you confirm your order. Your bank or payment provider may apply its own exchange rate, international transaction fees, or other charges, which are outside our control.

Order Totals & Charges

Review your order summary before paying. The checkout total reflects the products, applicable discounts, and any taxes or other charges shown for your order. We offer free standard shipping to eligible destinations. We do not request additional payment through unsolicited emails or messages.

Payment Authorization & Confirmation

Your bank or payment provider may require additional authentication to authorize a transaction. An order is submitted only when checkout is completed. Once your order is placed, we will send an order confirmation to the email address or contact information provided at checkout. A pending bank authorization does not always mean an order was successfully completed.

Payment Declined or Checkout Error

If your payment fails, verify the billing information, available funds, and any bank authentication requests. You may try another payment option shown at checkout or contact your bank or payment provider. If you see a pending charge but receive no order confirmation, please contact us before placing multiple replacement orders.

Duplicate or Unrecognized Charges

Some banks temporarily display payment authorizations that later expire or are released. If you believe you have been charged twice or notice an unrecognized transaction associated with an order, contact sales@dhcharm.com with the order number, transaction date, and amount. Never send us full card details or your card security code.

Refunds & Processing Times

Approved refunds are generally issued to the original payment method, subject to our Return & Refund Policy and applicable law. The time it takes for a refund to appear depends on the payment provider and your financial institution. Any currency conversion difference or bank fee is determined by the relevant provider.

Fraud Prevention

For security, some orders may be subject to verification or review. We may contact you to clarify order details or cancel a transaction where permitted by law if we cannot safely complete it. We will not ask you to share passwords or complete payment card credentials.

Need Help?

For questions about checkout, payment status, or refunds, contact sales@dhcharm.com. Please include your order number if available, but do not send sensitive payment credentials.

Need Assistance?

Our team is here to help with your questions.

sales@dhcharm.com